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Technology support

Technology Support for Digital Devices
Posted on 03/20/2020

Glen Hills students will be able to receive technical support for digital devices as they continue their learning away from school. Starting March 18, 2020 and until the end of the current school closure, we are adjusting our support process for students. Please reach out to your child’s teacher for classroom support and use the options below for technology support only.

What type of support is available?
Depending on issue, a support technician may resolve issues as follows:

               Self-Help Support Documents Please Review Document before contacting support

               Email  support@glendale.k12.wi.us  account for students/parents. Email will be monitored between 8:00 am until 4:00 pm on Monday-Friday. Feel free to submit an email anytime after 4:00pm  and we will get back to you the next day.

               Phone (414) 600-0313 (Active Friday March 20th)   The phone line will be monitored between 8:00 a.m and 4:00pm for emergency support only on Monday-Friday.

               Remote digital access to the device by a technician

               Limited Chromebook in-person support on Tech Tuesdays only with appointment made through emailing  support@glendale.k12.wi.us

 If you have contacted your child’s teacher about a digital device support issue, we will ask them to forward information to the  support@glendale.k12.wi.us account.  You may want to send a follow-up email to the  support@glendale.k12.wi.us account anyway until we all become more familiar with the process.

What should I do if I am not able to access support with my computer?
A support hotline is available to accept calls from 8:00 am - 4:00pm (Monday through Friday) during the current shutdown. The phone number is (414) 600-0313.

Can students use non-district devices to complete their school work?
While possible in most cases, this decision will be decided by the parent/guardian.


Will there be support during spring break?
Technician support during spring break will be more limited than normal on most days during the current shutdown due to some staff not being in the district during that time. You can still contact support using the email  support@glendale.k12.wi.us and we will get back to you when available.